Our Site Responsible Gambling Policy and Support

Understanding Responsible Gambling

Our Site Responsible Gambling practices are designed to help players maintain control over their gambling activities and recognise when their behaviour may be becoming harmful. Responsible gambling means making informed decisions, setting clear boundaries, and understanding that gambling should always be treated as a form of entertainment rather than a way to make money.

This commitment applies to everyone who uses our platform. We encourage all players to approach gambling with a clear mindset and realistic expectations. Gambling becomes a concern when it stops being fun and starts affecting other areas of life, such as finances, relationships, or mental wellbeing.

Age & Eligibility

Only individuals who have reached the legal age of gambling in their jurisdiction are permitted to use our services. In most regions, this means being at least 18 years old, though some jurisdictions may require a higher minimum age. It is the responsibility of every player to ensure they meet the legal age requirement before registering an account or participating in any gambling activity.

We may request documentation to confirm a player's identity and date of birth. Accounts found to belong to underage individuals will be closed immediately, and any associated funds may be forfeited. Parents and guardians are encouraged to use filtering software to prevent minors from accessing gambling websites.

Setting Personal Limits

One of the most effective ways to maintain control over gambling is to set personal limits before starting to play. We encourage players to establish clear boundaries for how much time and money they are willing to spend and to stick to those limits regardless of whether they are winning or losing.

Common types of gambling limits include:

• Deposit limits: Restrict the maximum amount that can be deposited within a daily, weekly, or monthly period.
• Loss limits: Cap the total amount a player is willing to lose over a specified timeframe.
• Session time limits: Set a maximum duration for each gambling session.
• Wagering limits: Control the total amount that can be wagered within a given period.

The specific limit tools available on our platform are Not verified. Players who cannot locate built-in limit features should consider using external tools or self-discipline strategies to manage their gambling activity effectively.

Self-Exclusion and Account Controls

Self-exclusion is a powerful tool for players who feel they need a break from gambling or who recognise that their gambling habits are becoming problematic. Self-exclusion allows a player to voluntarily block access to their account for a defined period, during which they will not be able to log in, deposit, or place bets.

Players considering self-exclusion should consider the following options:

• Short-term cooling-off periods ranging from 24 hours to several weeks.
• Longer-term self-exclusion spanning months or years.
• Permanent account closure for those who wish to stop gambling entirely.

The specific self-exclusion options available on our platform are Not verified. Players who wish to self-exclude should contact customer support directly to discuss available options. It is also advisable to self-exclude from other gambling platforms and to consider registering with national self-exclusion programmes where available.

Recognising Problem Gambling

Recognising the signs of problem gambling early can prevent significant harm to a person's finances, relationships, and mental wellbeing. Problem gambling does not always involve large sums of money; it is characterised by the inability to control gambling behaviour despite negative consequences.

Common warning signs include:

• Gambling with money needed for essential expenses such as rent, bills, or food.
• Feeling restless or irritable when trying to cut down on gambling.
• Lying to family members or friends about the extent of gambling activity.
• Repeatedly chasing losses in the belief that a win will recover previous losses.
• Using gambling as a way to escape stress, anxiety, or other emotional difficulties.

If any of these signs resonate, it is important to take action immediately. Speaking to a trusted friend or family member and contacting a professional support service are important first steps toward regaining control.

Getting Help

Support is available for anyone affected by problem gambling, whether directly or through a family member. Numerous organisations provide free, confidential advice, counselling, and practical support to help individuals understand and address their gambling behaviour.

Players in New Zealand can access the following resources:

• Gambling Helpline New Zealand: A free, confidential telephone service offering support and information for people affected by gambling, available 24 hours a day.
• Problem Gambling Foundation of New Zealand: Provides face-to-face and online counselling services, as well as support for family members affected by someone else's gambling.
• Gambling Therapy: An online service offering support groups, forums, and resources for individuals worldwide who are affected by problem gambling.

Seeking help is a sign of strength, not weakness. If gambling is causing concern, reaching out to one of these organisations can provide the guidance and support needed to make positive changes. No one has to face gambling-related challenges alone.